SUPPORT SERVICES

METS offers a range of support services to increase process efficiency and reliability and to assist you on minimizing downtime. The services included the provision of dependable and technically competent resources and Service Level Agreements to meet your company’s support needs. METS can help your company to resolve you regarding your issues by offering experienced technical, management and engineering people. Whether you need a resource to carry out regular software changes or to support you during project implementation, METS experienced resources can be relied upon and can be assigned at your company’s site.

HELPDESK SUPPORT

METS provides Helpdesk Support via telephone, email or thru creation of Helpdesk tickets. Our skilled support team will help you to resolve any problem, technically or even about business process concerns, giving you a defined solution.

ON-SITE SUPPORT

METS offers On-site Support when implementing a new solutions or to assist the users who will be using a new solution to be implemented in a company.

HARDWARE SUPPORT

Infrastructure Support is also provided fo those companies that needs the assistance on system downtime and to help on carrying out new facilities for new equipments.